Cluster Manager

Job Overview

The Cluster Manager will be responsible for developing and executing plans to achieve revenue, sales, CEX, and other business goals of the assigned cluster. The role involves managing distributors, field forces, mass retail, franchisees, flagship, and digital channels while ensuring compliance with Telenor's standard HSSE policy across the value chain.

Key Responsibilities

• Achieve sales and service-related targets for the assigned cluster.
• Formulate plans for conducting day-to-day sales activities and drive business growth to capture market share within the cluster.
• Develop and manage stakeholders in accordance with company guidelines.
• Ensure the availability of GP products and services at trade to provide a best-in-class customer experience.
• Lead, motivate, and develop the third-party sales force to execute business plans.
• Conduct regular market visits to ensure smooth operations and visibility across the respective cluster.
• Build and demonstrate an understanding of market and industry movements to create future growth hubs.
• Formulate cluster business plans for overall market capability development.
• Coordinate within and outside the organization and manage projects as and when required.
• Monitor performance at a granular level, call for support, and collaborate to deliver incremental growth.
• Collaborate through a techno-commercial approach to plan BTS deployment and enable faster monetization.
• Demonstrate strong ownership in driving digital capabilities across the value chain to build a touch-free, future-fit operating model.
• Ensure health, safety, and security in the working environment and take action in case of violations, as per given guidance.
• Maintain Telenor's COC and compliance in daily operations.
• Maintain healthy business relationships with distributors and discuss partner ROI and investment requirements to run the business.
• Ensure timely and error-free reporting to line functions and internal stakeholders as required.
• Track and report competitors' activities to the relevant line function.

Educational Requirements

• Bachelor's or Master's degree, preferably in Business Administration or a related discipline, from a reputed university.

Experience Requirements

Relevant experience in the Sales & Distribution function, with direct exposure to Territory and/or Cluster operations.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving skills.
• Analytical ability.
• Vast knowledge and a strong understanding of the telecom market.
• Strong understanding of the challenges involved in the distribution process.
• Strong people management skills.
• Good presentation skills.
• Good planning and organizing skills.