Digital Product Manager, RYZE

About the Role

Banglalink Digital Communications is looking for a Digital Product Manager, RYZE to strategize, develop, and manage the RYZE product portfolio and user journey from concept development through commercialization, with accountability for subscriber and revenue targets.

The role will involve product ownership, digital product development, customer journey optimization, go-to-market planning, analytics, and cross-functional coordination across business and technology functions.

Key Responsibilities

• Strategize, develop, and manage the RYZE product portfolio and user journey from concept development through commercialization, with accountability for subscriber and revenue targets.
• Own GSM products and assigned digital products as Product Owner by leading requirement collection, logical journey design, UI/UX, Quality Assurance, release, and post-launch performance monitoring.
• Develop clear go-to-market plans, campaign roll-outs, channel strategies, and product propositions in collaboration with relevant internal and external stakeholders.
• Drive end-to-end digital product development across app, web, online sales channels, BSS, and other relevant platforms, coordinating with Digital Platform Engineering, Technology, IT, and external solution partners.
• Lead customer journey optimization through user research, data analysis, feedback, UI/UX improvement, and seamless digital onboarding to enhance customer engagement and app usage.
• Identify revenue opportunities, innovative products and services, and customer needs through local and international market analysis and consumer/business data.
• Work with Business Intelligence and Analytics teams to translate customer segmentation, behavior, usage dynamics, and performance data into actionable product, pricing, engagement, and growth decisions.
• Ensure compliance, financial governance, partner due diligence, system configuration, channel operations, and stakeholder alignment throughout product development, launch, and lifecycle management.

Academic Qualification

• Bachelor’s degree in Business Administration or a related discipline from a reputed university.

Job Experience Required

• Minimum 3–5 years of experience.
• 1–2 years of experience in a relevant field will be preferred.

Required Capabilities

• Strong knowledge of product and platform management, project management, and business performance monitoring.
• Advanced knowledge and understanding of UI/UX, design philosophy improvement, technical solution design, and user journey mapping.
• Expertise in NPS management.
• Knowledge of digital brand social and relevant channel communication management, digital customer service enablement, and customer experience strategies.
• Knowledge of digital product development processes and technologies across app, web, and related digital platforms.
• Knowledge of digital product development strategies, customer engagement, growth, and retention strategies.
• Knowledge of analytics and ability to translate customer and business data into actionable insights.
• Strong stakeholder management and cross-functional coordination capability across business, technology, marketing, finance, legal, compliance, sales, and customer experience teams.

About Banglalink Digital Communications

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.

Its Employer Value Proposition (EVP) is “Lead the Future,” reflected across all levels of the organization. The workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes.

Banglalink encourages team members to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.

The company is committed to fostering a supportive and inclusive culture that celebrates diversity and encourages collaboration. Learning initiatives and digital upskilling programs are designed to equip employees to excel in their careers and shape the future.

Banglalink brings together innovation, agility, and understanding to create meaningful impact and reshape the future of connectivity and digital transformation.