Senior Counselor – Australia & New Zealand

Job Description

The Senior Counselor – Australia & New Zealand Division will guide students throughout their journey, from course and institution selection to admission, documentation, and visa processing, while providing professional and personalized counseling.

Key Responsibilities

• Provide one-to-one counseling to students regarding study options, course selection, and career pathways in Australia and New Zealand.
• Conduct consultations with students and guardians through in-person meetings, phone calls, WhatsApp, email, and social media.
• Assist students throughout the complete admission process, including university/college selection, application submission, SOP guidance, documentation, offer letters, and payment procedures.
• Guide students through Australian and New Zealand student visa processes, including financial, health insurance, and other relevant requirements.
• Maintain accurate, organized, and confidential student records and case files.
• Stay updated on university/college admission requirements, scholarships, visa regulations, immigration policies, and education sector developments in Australia and New Zealand.
• Build and maintain strong professional relationships with partner institutions, university representatives, and other stakeholders.
• Coordinate closely with the marketing, admission, visa, and operations teams to ensure smooth and timely processing of student applications.
• Regularly follow up with students and parents through calls, WhatsApp, email, and social media.
• Monitor application progress and ensure students receive timely updates at every stage.
• Achieve individual and team targets while maintaining professional and ethical counseling standards.
• Perform any other duties assigned by management to support overall organizational goals.

Required Skills & Experience

• Minimum 3–5 years of experience in educational consultancy, student counseling, or admission processing for Australia and/or New Zealand.
• Strong knowledge of Australian and New Zealand university/college admission procedures and student visa requirements.
• Good understanding of Australian AQF, education pathways, regional study options, scholarships, and post-study work opportunities.
• Knowledge of New Zealand qualification pathways, institutions, scholarships, and post-study work opportunities will be an advantage.
• Strong understanding of current student visa requirements and genuine student requirements for Australia and New Zealand.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong counseling ability with patience, empathy, and a student-focused approach.
• Ability to manage multiple student cases and work efficiently under pressure.
• Proficiency in Google Sheets, Google Docs, MS Word, Excel, and PowerPoint.
• Fluent in English, both spoken and written. Additional language skills will be an advantage.
• Positive attitude, professional appearance, strong work ethic, and high ethical standards.
• Strong follow-up, relationship-building, and team-working skills.