Executives for Call Center- Delta Life Insurance Company Limited

Delta Life Insurance Company Limited, a ‘AAA’ rated company and one of the leading life insurance Companies in Bangladesh, providing life insurance services by a team of highly-motivated and skilled professionals, invites applications from the deserving candidates for the following positions:

Position: Executives for Call Center

Job Responsibilities:

• Managing incoming calls and customer service inquiries.
• Handle customer complaints, provide appropriate solutions within the time limit; follow up to ensure resolution.
• Dealing with clients and collect customer information by answering telephone calls; interviewing clients; verifying information to provide highest quality of service to the customers over the phone.
• Promptly responding to client’s queries efficiently & effectively.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• To handle customers in a professional manner.
• Provide accurate, valid and complete information by using the right methods / tools.
• Communicate directly with customers by phone or e-mail; visit customers as and when required.
• Keep records of customer interactions and transactions.
• Communicate and coordinate with internal departments.

Educational Qualification: Graduate in any discipline.

Experience: Should have at least 5 years work experience in the related field.

Additional Requirements:

• Knowledge of insurance will be preferable.
• Should be a pleasant personality, smart and well groomed, soft-spoken & gentle.
• Should be self-motivated, organized and disciplined.
• Should have patience and good negotiation capability.
• Keen sense of punctuality along with ethical and professional responsibility.
• Should have knowledge in MS Office, ERP & other computer applications.
• Should have good analytical ability, good communication skills in English – both written & verbal.

Age: 25 to 35 years.

Salary Range: Negotiable

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Application procedure: Interested candidates may sand their resume with a recent photograph to [email protected] mentioning the position applied for within February 11, 2021. Only short-listed candidates will be called for interview.

Delta Life Insurance Company Limited
Plot # 37, Road # 45 (South) & 90 (North), Gulshan Circle-2, Dhaka-1212
Web : www.deltalife.org

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