Customer Service Executive (Intl.)
Alpha Info Tech
Job Description
Alpha Info Tech is a customer support company operating since 2020, focused on tailored, reliable, and human-centered support solutions. With the tagline “Bridging Communication, Empowering Growth,” the company is looking for a Customer Service Executive (Intl.) to provide professional customer support and ensure effective communication with customers.
Key Responsibilities
- Understand customer needs and provide appropriate solutions over the phone and email.
- Maintain accurate customer records and follow up when required.
- Coordinate with relevant teams and escalate unresolved issues appropriately.
Requirements
- Excellent spoken, listening, and written English communication skills.
- Excellent English communication skills are mandatory.
- Good problem-solving, multitasking, and time-management skills.
- Basic computer literacy, email, and standard office application knowledge.
- Previous customer service experience is an advantage; communication skills and attitude are the primary priorities.
Office Hours
- Apr–Oct: 2:00 PM – 11:00 PM
- Nov–Mar: 3:00 PM – 12:00 AM
Benefits
- Competitive starting salary with potential for growth.
- 2 Festival Bonuses.
- Yearly Holiday Scheme after successful completion of 1 year.
How to Apply
Interested candidates are requested to send their CV and Cover Letter to:
careers@alphainfotechbd.com