Business Intelligence Senior Manager

Job Overview

NEO PSP Limited, a wholly owned subsidiary of banglalink, is seeking a Business Intelligence Senior Manager to own the Mukto Pay business intelligence and data function, including the data platform, reporting layer, metric definitions, and business analytics.

The role will establish consistent commercial metrics, build reporting and analytics capabilities, ensure data governance and regulatory compliance, support decision-making through analytics, and lead the BI team and associated platform and vendor relationships.

Key Responsibilities

• Own the Mukto Pay business intelligence and data function, including the data platform, reporting layer, metric definitions, and business analytics.
• Establish agreed definitions for key commercial metrics such as activated customer, active customer, transaction, yield, CAC, contribution margin, and churn with Finance and Product Owners.
• Build and manage daily transaction and channel dashboards, activation funnels, agent and merchant performance reports, product P&L views, and actual-versus-plan reporting packs.
• Act as the named counterpart to banglalink Business Intelligence, aligning on architecture, data models, tooling, and standards while reusing group platforms, licences, and capabilities where permitted.
• Define and manage the data boundary between banglalink and Mukto Pay, including residency, consent basis, and licence conditions in coordination with Compliance and Legal.
• Build data pipelines and models from the core payment platform, wallet ledger, CRM, campaign, and agent systems into a warehouse that reconciles with Finance.
• Produce Bangladesh Bank and other regulatory reporting from a single reconciled source in coordination with Finance and Compliance.
• Deliver analytics covering cohort and retention analysis, CAC and channel efficiency, agent productivity, merchant acceptance depth, and fraud and abuse pattern detection with Risk.
• Enable self-service analytics for Product Owners, Marketing, and Distribution teams.
• Establish and enforce data governance covering lineage, access control, privacy, retention, and a documented data catalogue.
• Support Risk and credit analytics as the digital bank's lending proposition develops.
• Build and lead a BI team and manage the related platform and vendor relationships.

Academic Qualification

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Finance, or a related quantitative discipline.

Experience Requirements

• At least 8 years of experience in business intelligence, data engineering, or analytics, including 3 or more years leading a team or function.
• Experience building reporting and analytics capabilities from a low base rather than only maintaining a mature capability.
• Experience in Telecom, Banking, MFS, Payments, or Fintech.
• Experience handling telecom-scale data volumes is an advantage.
• Hands-on experience with SQL, modern data warehouses, ETL/ELT pipelines, and enterprise BI tools such as Power BI, Tableau, Qlik, or similar.
• Experience working across group-and-subsidiary data boundaries or under regulated data-sharing constraints is a strong advantage.
• Experience supporting regulatory reporting in a licensed financial institution is preferred.

Required Capabilities

• Ability to establish and maintain consistent definitions for business and commercial metrics.
• Strong focus on reconciliation with Finance and data accuracy.
• Strong SQL skills and hands-on capability with data warehouses.
• Ability to challenge report requests and provide decision-useful alternatives.
• Understanding of data regulations and restrictions on data movement.
• Ability to collaborate effectively with group BI functions.
• Ability to communicate analytical findings clearly to commercial audiences.
• Ability to identify and communicate data quality issues transparently.

About NEO PSP Limited

NEO PSP Limited is a next-generation payment solutions company and a wholly owned subsidiary of banglalink. With a Payment Service Provider (PSP) licence, the company aims to enable a cashless and connected future by providing secure, efficient, and scalable payment gateway solutions for businesses across Bangladesh.

As part of the VEON Group and banglalink's digital ecosystem, NEO PSP focuses on digital financial inclusion, innovation, compliance, security, and customer trust to support Bangladesh's digital economy.