Terms & Conditions

By placing an order, you agree to the following Terms & Conditions governing our CV writing and related services.

1. Service Scope

The service includes only the deliverables explicitly mentioned in the selected package.

  • CV/Resume writing and editing
  • Cover letter (if included)
  • Document formatting and optimization

Not included unless explicitly stated:

  • Career counseling or advisory
  • Job placement or guarantees
  • Interview coaching

2. Delivery Timeline

All delivery timelines are calculated in working days only.

Delivery timelines may vary slightly based on writer availability, as all work is completed by experienced human writers rather than automated systems. In some cases, additional time may be required to ensure the highest quality standards, particularly as our team consists of full-time corporate professionals, which can occasionally impact coordination and scheduling.
  • Fridays and Saturdays are excluded
  • Public holidays are excluded
  • Declared company holidays (e.g., Eid vacations) are excluded

Delivery begins only after:

  • Full payment confirmation

3. Internal HR Review

All documents undergo an internal HR review process to ensure quality and industry alignment.

  • This is a standard internal quality step
  • It may involve refinements before final delivery

4. Revisions Policy

  • Revisions are provided as per the selected package.
  • All revision requests must align with the original information and requirements submitted by the client.
  • Requests involving major changes, new directions, or additional services may require extra charges.
  • No changes, edits, or revisions will be made after the Final Delivery email has been issued. Final Delivery is processed only after the client has explicitly confirmed that all content is reviewed, accurate, and approved. Any requests raised after this confirmation will be treated as a new service and may incur additional charges.

All documents are prepared based on the information provided by the client. We rely on the accuracy and completeness of the submitted details.

  • We may include sample duties or achievement statements to improve structure and clarity. These are provided as guidance and must be reviewed, verified, and customized by the client.
  • If the client’s profile lacks sufficient information, we may suggest or include optional training or courses to strengthen the document. The client is solely responsible for completing such courses if they choose to include them.
  • If the client does not accept or complete suggested courses or enhancements, we will not be responsible for any impact on interview opportunities or outcomes.

Strict Policy on False Information:

We do not create, add, or support any false, fabricated, or misleading information that does not genuinely belong to the client. Any such request will be declined.

The client is fully responsible for reviewing and approving all content during the revision stage before final use.

5. Client Responsibilities

  • Provide accurate and complete information
  • Respond to communication in a timely manner
  • Review documents responsibly

Delays caused by the client may affect delivery timelines.

6. Communication Policy

All official communication must be conducted through approved channels such as registered email or official messaging platforms.

7. Refund & Cancellation Policy

  • No refunds once work has started
  • No refunds for delays caused by incomplete client input

8. Misconduct & Service Termination

We reserve the right to terminate services and restrict future access if a client:

  • Makes false or misleading claims
  • Engages in abusive or inappropriate behavior
  • Requests services beyond agreed scope
  • Attempts to harm the company’s reputation unfairly

No refund will be applicable in such cases.

9. Limitation of Liability

  • We do not guarantee job placement or interview calls
  • We do not guarantee visa or admission outcomes
  • Our service is limited to professional document preparation

10. Agreement Acceptance

By placing an order, you confirm that:

  • You have read and understood these Terms & Conditions
  • You agree to all policies stated above
  • You will not raise claims outside the agreed service scope

No Job Guarantee & Service Scope Policy

Our CV writing and profile development services do not include any form of job guarantee, job placement, or interview guarantee. When you purchase a package, you will receive only the services explicitly listed within that package. No additional outcomes or assurances are implied beyond what is stated.

While we design CVs and profiles using proven strategies to improve your chances of securing interview calls, we do not guarantee interview invitations or job offers. Most of our clients have successfully received interview calls, switched jobs, and secured desired roles within a short time; however, results may vary depending on individual circumstances.

Post-Service Review Eligibility (Free CV Revision Support)

If a client applies to a significant number of jobs but does not receive any interview calls, they may request a review under the following conditions:

  • The client must have applied to at least 100 jobs
  • The client must provide verifiable proof of at least 50 applications (screenshots, records, spreadsheets, or email confirmations)
  • All data must be properly organized and submitted via email

Once submitted, the case will be reviewed by our HR panel, consisting of professionals from reputable organizations across various industries. They will evaluate both the CV and the application approach.

If our HR team identifies issues with the CV we created, we will revise and fix it free of charge based on their feedback.

Important Conditions for Free Review

  • This support applies only if 100 applications result in zero interview calls
  • Requests based on a small number of applications (e.g., 10–20) will not qualify
  • You must apply correctly by:
    • Reading job requirements carefully
    • Applying only to relevant roles
    • Targeting roles where your profile matches at least 80% of requirements

Failure to follow proper application practices will result in ineligibility for free revision support.

When the Issue Is Not the CV

If our HR team determines that your CV is well-prepared and the issue lies in qualifications, skills, or experience mismatch, you may be recommended advanced career counseling.

  • This is a paid service
  • It is optional but recommended for improving job prospects

Service Separation & Misunderstanding Clause

Please note the following service boundaries:

CV Writing / Profile Development does NOT include:

  • Career counseling
  • Job placement
  • Interview guarantees

Career Counseling does NOT include:

  • CV writing
  • Portfolio development
  • Mock interviews

Each service is separate and independent. Any assumption that one service includes another will be considered a misunderstanding, and The CV Guy will not be held responsible for such assumptions.

Experience Disclosure & Package Eligibility Policy

Clients are required to provide accurate, complete, and truthful information regarding their professional experience at the time of consultation (via Messenger, WhatsApp, call, or any other communication channel). All services and package allocations are determined based on the information provided by the client.

Any form of misrepresentation, including intentionally concealing actual experience to obtain a lower-tier package (e.g., purchasing a fresher package despite having multiple years of experience), is strictly prohibited.

Package Verification & Mandatory Adjustment

If, at any stage (including during the demo or review process), it is identified that the selected package does not align with the client’s actual experience level, the following conditions will apply:

  • The client will be required to upgrade to the appropriate experience-level package as determined by our HR/review team
  • This upgrade is mandatory, and work will proceed only after the correct package is confirmed
  • No refund will be applicable in such cases, as the order is placed based on the client’s declared information

Example Scenarios for Clarification

  • If a client with 5–6 years of experience claims to be a fresher and purchases a fresher package, the package will be deemed invalid upon verification, and an upgrade will be required
  • If a client correctly states their experience (e.g., 6 years), but due to technical issues, automated messages, or misunderstanding, purchases a fresher package, that package will still be considered inapplicable and must be corrected

Similarly:

  • If a client with lower experience (e.g., 2–3 years) mistakenly purchases a higher-tier (e.g., senior-level) package, the discrepancy will be identified during review
  • In such cases, the package will be adjusted accordingly, and any excess payment made by the client will be refunded

Team Allocation & Service Alignment

Each experience level is handled by a dedicated writing team to ensure service quality and relevance:

  • Fresher / Entry-Level (0–1.5 years): Handled by junior writers specializing in early-career CVs, internships, and limited-experience profiles
  • Mid-Level (2–5 years): Managed by experienced writers with industry-specific understanding
  • Senior-Level (6–10+ years): Assigned to senior writers with advanced expertise in leadership and strategic roles

Package selection directly determines which team is assigned. Incorrect experience disclosure may lead to misalignment in service quality, positioning, and deliverables.

Client Responsibility & Agreement

By placing an order, the client acknowledges and agrees to provide truthful experience information and accepts full responsibility for selecting the correct package.

  • The company reserves the right to verify and validate client-provided information
  • The company may correct and reassign packages where discrepancies are identified
  • All such decisions made by the HR/review team will be considered final and binding