bKash Limited is hiring “Senior Analyst, CLM, Data Science & Engineering”
We are currently looking for Analyst, Customer Lifecycle Management (CLM) for our team. If you are driven about CLM operations and achieving strategic & business objectives, assisting teams in achieving their goals and designing and ensuring the effective execution of campaigns, you could be a great fit.
The job responsibility includes:
· Regular follow up of active base, churn & win back of bKash and App base
· Analyze and take proactive actions to build up active numbers
· Implement a roadmap to achieve business objectives
· Use analytics and customer profiles in designing campaigns
· Ensure smooth day-to-day operations and timely execution of campaigns
· Monitor, track, and report on campaigns with recommendation
· Contribute to CFT initiatives
· Increase adoption of cross-use cases for higher retention
· Develop and maintain a “learning repository”
· Discover the white spot to increase customer stickiness
· Assist supervisor to frame up roadmap & business initiatives
· Assist other business teams in achieving their goals
What we would prefer you to have –
Bachelor’s degree in Business Administration, minimum 3 years of work experience, skills on- Digital Periphery, Lifecycle Management, MFS products & core systems, Operational Systems/Applications. Moreover, strong interpersonal communication, able to understand and cater to customer needs and result-orientation attitude is required.
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