Operations Specialist (Bangladesh)

Job Overview

• Company: Commure
• Position: Operations Specialist (Bangladesh)
• Employment Type: Full-time
• Workplace: On-site
• Location: Dhaka, Bangladesh
• Workdays: Monday to Friday
• Shift: Night Shift (10:00 PM BST – 7:00 AM BST)

About the Role

The Operations Specialist will join the Ops Strategy and Governance team to support operational continuity, strengthen governance, and drive process improvements within the BD RCM Operations team.

The role focuses on delivering operational insights, identifying automation opportunities, supporting governance initiatives, and enabling scalable and efficient operations through data-driven decision-making and cross-functional collaboration.

Key Responsibilities

• Support and monitor RCM new employee onboarding to ensure a smooth and timely onboarding process.
• Conduct data analysis and build visualization dashboards to provide leadership with operational insights.
• Identify automation opportunities and collaborate on process automation initiatives.
• Assist in desk planning and resource allocation to ensure optimal capacity utilization.
• Coordinate payroll processes and weekend shift management activities.
• Monitor policy adherence, update governance documentation, and ensure compliance alignment.
• Facilitate cross-functional coordination between RCM verticals, support teams, and leadership.
• Track operational KPIs and identify risks related to SLA, compliance, or capacity gaps.
• Contribute to SOP development, governance frameworks, and documentation standardization.
• Evaluate operational gaps and design high-efficiency workflows to improve business processes.

Educational Requirements

• Bachelor's degree in Business Administration, Finance, Data Analytics, Engineering, or a related field.

Experience Requirements

• 1–2 years of experience in business operations and/or governance functions.
• Experience working in cross-functional environments with exposure to operational scaling.
• Prior experience in analytics, reporting, or automation initiatives is preferred.

Required Skills & Competencies

• Strong analytical skills with the ability to interpret operational data and identify trends or risks.
• Experience building dashboards using SQL, Google Sheets, Smartsheet, or BI tools is preferred.
• Exposure to workflow automation tools and process optimization frameworks.
• Ability to manage multiple workstreams across governance, operations, and strategy.
• Comfortable using Slack, Notion, Linear, or similar collaboration and project management tools.
• Strong communication skills with the ability to coordinate across multiple operational teams.
• High ownership mindset with the ability to work independently in a lean structure.
• Detail-oriented with strong documentation discipline.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive problem-solving approach focused on risk mitigation and operational stability.
• Exposure to operational governance, compliance monitoring, or workforce planning.
• Experience contributing to automation or efficiency improvement projects.
• Exposure to KPI tracking and executive reporting.

Additional Information

• Shift Timing: Night Shift (10:00 PM BST – 7:00 AM BST)
• Work Schedule: Monday to Friday.
• Official communication from Commure will only be sent from email addresses ending with @commure.com.
• Employees are required to comply with the organization's information security policies, including protecting organizational assets from unauthorized access, disclosure, modification, destruction, or interference.
• Employees must report confirmed or potential security incidents or risks to the Information Security Office and will be required to acknowledge these requirements upon hiring and annually thereafter.