Assistant Manager, RCM Operations

About Commure

Commure is building an AI Operating System for healthcare, supporting care delivery, documentation, and revenue workflows through an AI-native platform integrated with 60+ EHRs.

About the Role

As a Technical Operations Manager, RCM Operations, you will lead and manage teams responsible for process automation, LLM-based solutions, and operational tooling. The role focuses on setting direction, optimizing workflows, ensuring delivery at scale, driving cross-functional initiatives, and improving process efficiency through data-driven decision-making.

You will collaborate with Engineering, Product, and Operations teams to define, implement, and optimize critical workflows.

Key Responsibilities

• Lead, mentor, and grow a high-performing team of analysts, engineers, and automation specialists.
• Set clear goals, define expectations, and build a culture of ownership, accountability, and performance.
• Scale teams and systems to support 4x company growth over the coming year.
• Oversee the design, development, and implementation of LLM-based automation pipelines for RCM workflows.
• Collaborate with Product and Engineering teams to define technical specifications and scalable architecture.
• Drive end-to-end program execution across AI/ML tooling and workflow/bot deployments.
• Identify bottlenecks and workflow inefficiencies and architect systems to improve accuracy, speed, and scalability.
• Standardize documentation, implement QA checkpoints, and build dashboards to monitor automation success.
• Use SQL, Python, or scripting tools to build and maintain custom automations and reporting pipelines.
• Develop dashboards and reports using SQL, Excel, and BI platforms to monitor program health and operational success.
• Serve as the operational link between BD and the US RCM team, ensuring smooth communication and alignment on priorities.
• Translate business needs into technical requirements and ensure alignment across stakeholders.
• Represent Automation in leadership reviews and report on team KPIs, blockers, and upcoming initiatives.

Experience & Background

• 3+ years of experience in technical operations roles such as Data Analyst, Data Scientist, Technical Program Manager, or similar roles within fast-paced, high-growth environments.
• Experience in fintech, healthcare, or SaaS is preferred.
• Proven ability to lead and guide technical teams in the design, development, and deployment of automation tools and AI-driven solutions.
• Experience overseeing the architecture and implementation of data pipelines, automation triggers, and integration frameworks using tools such as Zapier, Alteryx, and Power BI.
• Experience with Agile methodologies, including managing sprints, prioritizing backlogs, and aligning cross-functional technical teams toward delivery goals.

Required Capabilities

• Strong working knowledge of SQL, Python, and related scripting languages, including the ability to review code quality, validate technical decisions, and mentor junior team members in best practices.
• Ability to translate business requirements into technical solutions while maintaining high standards of data integrity, scalability, and maintainability.
• Comfortable evaluating and implementing emerging technologies, including LLM-based APIs and automation platforms.
• Strong technical leadership and people management capabilities.
• Ability to operate independently and deliver without hand-holding.
• Strong problem-solving and process improvement mindset.
• Ability to build systems and solutions proactively in zero-to-one environments.
• Strong focus on customer impact and operational excellence.
• Ability to work effectively in fast-paced and high-growth environments.

Ideal Candidate Profile

• Top 1% operator who consistently delivers beyond expectations.
• Builder mindset with a focus on creating scalable systems and automating inefficiencies.
• Demonstrates extreme ownership and accountability for outcomes.
• Hungry and ambitious, with the ability to take on tough challenges as the company scales.
• Customer-obsessed and committed to supporting doctors and patients.
• Independent executor who stays organized, moves quickly, and course-corrects effectively.

Educational Qualification

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.

Information Security Requirement

Employees will act in accordance with the organization’s information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction, or interference. Employees will report confirmed or potential security events or other risks to the information security office and will be required to attest to these requirements upon hire and annually.