Associate Business Support Officer / Business Support Officer

Job Summary

AB Bank PLC is looking for HR-Contract Employees for Agent Banking Operations. The role will be responsible for customer onboarding, account opening, documentation management, CBS/ABS and AML data handling, transaction processing, AOF management, and ensuring compliance with banking policies and AML/CFT requirements.

Key Responsibilities

• Verify customers and create accounts in CBS.
• Check, process, file, index, and archive AOF/documentation.
• Update customer information, signatures, photos, and biometrics in CBS/ABS.
• Perform AML screening and ensure compliance with KYC/AML/CFT requirements.
• Process FDR/Scheme, RTGS/ACS, loan, and other banking transactions.
• Handle account closing, debit instructions, transaction limits, and biometric-related activities.
• Manage agent queries and ensure service level agreement (SLA) compliance.
• Perform other assigned duties as required by management.

Requirements

Educational Qualification

• Minimum Graduation with no 3rd Division in any examination.

Experience

• No prior experience is required.
• Candidates with relevant experience will be given preference.

Required Skills

• Knowledge of Agent Banking and General Banking operations.
• Working knowledge of CBS, ABS, and AML systems.
• Understanding of KYC, AML/CFT requirements, and banking documentation.
• Strong communication, accuracy, problem-solving, and compliance skills.

Job Information

Company: AB Bank PLC

Employment Type: HR - Contract Employee (HCE)

Position: Associate Business Support Officer (ABSO) to Business Support Officer (BSO)

Job Location: Dhaka

Gender: Any

Functional Skills

• Agent Banking Operations

Special Skills

• Agent & General Banking Operations
• Banking Documentation
• Knowledge of CBS, ABS, and AML Systems
• Knowledge of KYC, AML/CFT

Benefits

• Two Festival Bonuses