Digital Client Support Manager

About Citi

Working at Citi is far more than just a job. A career with Citi means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

Key Responsibilities

• Design and analyze moderately complex reports to meet management requirements.
• Write specifications for new report programs, spreadsheets, and other devices used to produce reports.
• Develop and prepare reports and records relating to specific projects.
• Provide basic assistance within a specific section of the company's Customer Service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems, as needed.
• Apply knowledge of how business teams interact with one another to accomplish Customer Service goals.
• Assist with identifying policy gaps and formulating policies.
• Appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and the safeguarding of Citigroup, its clients, and assets.
• Drive compliance with applicable laws, rules, and regulations.
• Adhere to company policies and apply sound ethical judgment regarding personal behavior, conduct, and business practices.
• Escalate, manage, and report control issues with transparency.

Qualifications & Skills

• Preferably 6–8 years of experience in the relevant field.
• Basic level of experience in a related role, through a combination of education and experience.
• Ability to exchange information clearly and concisely.
• Effective verbal and written communication skills.
• Demonstrated ability to remain unbiased in a diverse working environment.

Educational Qualification

• Bachelor’s/University degree or equivalent experience.

Regulatory Requirements

In accordance with the relevant notices and circulars from the Bangladesh Banking Regulation and Policy Department (BRPD), all candidates for this role are required to fulfill all regulatory requirements, including the guidelines related to the banking professional examination and the foundational training.

Additional Information

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.