Senior Data Operations Analyst

About Commure

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey, including Ambient AI and Dictation, intelligent Agents, and autonomous RCM processing, all on a single AI-native platform integrated with 60+ EHRs.

About the Role

We are looking for a Senior Data Operations Analyst to join our RCM Global Operations team. This individual will be responsible for ensuring the accuracy and reliability of key processes and data, supporting the mission to improve the efficiency and effectiveness of healthcare providers.

This is a high-impact role requiring extreme attention to detail, a focus on quality, and the ability to work across different functions to maintain the highest standards. The role requires a commitment to excellence, the ability to handle ambiguity, and a passion for continuous improvement.

Key Responsibilities

Quality Assurance & Documentation

• Conduct quality assurance checks on operational processes, ensuring that all details are correct and there are zero errors.
• Follow detailed processes meticulously and ensure documentation is comprehensive and up-to-date.

Data Analysis

• Analyze large datasets and perform quality checks using SQL and other tools to identify discrepancies, optimize processes, and support business decisions.

Instruction Creation

• Write detailed instructions and process documents, ranging from simple to complex, to guide internal teams effectively.

Communication

• Communicate clearly and effectively in both written and verbal formats, ensuring that complex topics are explained in an easily understandable manner.

Cross-Team Collaboration

• Work closely with different teams, such as Product, Engineering, Sales, and Account Management, to uphold quality standards and solve emerging issues.

Requirements

• 2–3 years of experience in engineering or a data analysis-related technical role.
• Bachelor’s degree in Computer Science, Data Science, Mathematics, Statistics, Economics, or a related field, or equivalent work experience.
• Extreme attention to detail with the ability to spot discrepancies and ensure accuracy in all aspects of the role.
• Experience with SQL for data querying and analysis, including working with large datasets to maintain data integrity.
• Strong documentation skills with the ability to create, maintain, and follow detailed process documentation.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
• A mindset of taking full ownership of responsibilities and a commitment to high-quality output.
• Ability to thrive in a fast-paced, dynamic environment and manage ambiguity effectively.

Work Details

Shift: Night Shift, 10:00 PM – 7:00 AM BST

Workdays: Monday to Friday

Information Security Requirement

Employees will act in accordance with the organization's information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction, or interference. Employees will report confirmed or potential security events or other risks to the information security office and will be required to attest to these requirements upon hire and annually.

Official Communication: All official communication from Commure will exclusively come from email addresses ending in @commure.com.