Assistant Manager, RCM Operations (Bangladesh)

About Commure

Commure is building the AI Operating System for healthcare, transforming how care is delivered, documented, and financed. Its platform combines Ambient AI, intelligent agents, and autonomous Revenue Cycle Management (RCM) solutions to reduce administrative burden and improve healthcare operations.

About the Role

As Assistant Manager, RCM Operations, you will lead and manage teams responsible for process automation, LLM-based solutions, and operational tooling. The role focuses on optimizing workflows, driving operational excellence, improving process efficiency through data-driven decision-making, and collaborating with Engineering, Product, and Operations teams to implement scalable solutions.

Key Responsibilities

Team Leadership & Operations Management

• Lead, mentor, and grow a high-performing team of analysts, engineers, and automation specialists.
• Set clear goals, define expectations, and build a culture of ownership, accountability, and performance.
• Scale teams and systems to support business growth.
• Represent Automation in leadership reviews and report team KPIs, blockers, and upcoming initiatives.

AI Automation & Workflow Optimization

• Oversee the design, development, and implementation of LLM-based automation pipelines for RCM workflows.
• Collaborate with Product and Engineering teams to define technical specifications and scalable architecture.
• Drive end-to-end program execution across AI/ML tooling and workflow or bot deployments.
• Identify workflow bottlenecks and design systems to improve accuracy, speed, and scalability.
• Standardize documentation, implement QA checkpoints, and build dashboards to monitor automation success.

Data Analytics & Reporting

• Use SQL, Python, or scripting tools to build and maintain custom automations and reporting pipelines.
• Develop dashboards and reports using SQL, Excel, and BI platforms to monitor operational performance.
• Ensure data integrity, scalability, and maintainability of technical solutions.

Cross-functional Collaboration

• Serve as the operational link between Bangladesh operations and the US RCM team.
• Translate business needs into technical requirements and ensure alignment across stakeholders.
• Collaborate with Business Development, Product, Engineering, and Operations teams to improve workflows and delivery.

Required Experience & Skills

• 3+ years of experience in technical operations roles such as Data Analyst, Data Scientist, or Technical Program Manager.
• Experience in fast-paced, high-growth environments.
• Experience in fintech, healthcare, or SaaS industries preferred.
• Proven ability to lead technical teams in designing, developing, and deploying automation tools and AI-driven solutions.
• Strong working knowledge of SQL, Python, and related scripting languages.
• Ability to review code quality, validate technical decisions, and mentor junior team members.
• Experience translating business requirements into technical solutions.
• Experience with data pipelines, automation triggers, and integration frameworks using tools such as Zapier, Alteryx, and Power BI.
• Proficiency in Agile methodologies, including sprint management and backlog prioritization.
• Ability to evaluate and implement emerging technologies, including LLM-based APIs and automation platforms.

Educational Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.

Additional Requirements

• Strong ownership mindset with the ability to independently execute projects.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong customer-focused approach with emphasis on improving healthcare operations.

Information Security

Employees must follow the organization’s information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction, or interference. Any confirmed or potential security risks must be reported to the information security office.

Employees will be required to acknowledge these requirements upon joining and annually.

Application Information

Official communication from Commure will only come from email addresses ending in @commure.com. Emails from other domains are not affiliated with the organization.