SCB

Universal Banker

Standard Chartered Bank

Permanent Location: Dhaka, Bangladesh Office Working Experience: 1–2 Years Deadline: 24 August 2026

Operations

Process daily cash and transfer transactions, including remittances and other products such as Cashier’s Orders and Foreign Currency Exchange, as applicable.
Ensure strict compliance with Group guidance, processes, policies, and local regulatory requirements, including Anti-Money Laundering, Sanctions, Customer Due Diligence, and Code of Conduct.
Ensure correct regulatory reporting, as applicable.
Perform dual control and day-end reconciliation/review of cash, Cashier’s Orders, other instruments, security items, and stationery.
Process entries and vouchers.
Process Cashier’s Orders/Demand Drafts.
Process Stop Payment instructions.
Maintain required Turn-around Time.
Maintain Cash Registers, Keys & Combination Register, and other relevant registers, as applicable.
Perform ATM cash loading, daily servicing, and troubleshooting, if required.
Manage and reconcile all Suspense and Sundry Accounts.
Maintain Cash Difference File, Courier Controls, and Debit Cards and their registers, if applicable.
Carry out contingent responsibility for receiving, delivering, safe keeping, and reconciliation of soiled/mutilated notes and prize bonds waiting to be delivered.
Prepare Productivity Management and other reports and regular returns.
Rectify internal control issues.
Act as a Prime/Non-Prime Key Custodian, as assigned.
Act as a Chief Teller, when assigned.
Act as a backup of BOSM, when assigned.
Act as the Locker Custodian, when assigned.
Act as the Student File Custodian, when assigned.
Handle client inquiries and complaints and process requests for certificates, statements, debit cards, stop payments, cheque books, etc.
Process account-related instructions and forward them to Account Service/Loan Operations, as appropriate.
Provide locker-related services.
Provide student file-related services.
Act as a Documentation Officer by preparing and managing lists of documents with details, archiving dates, and destruction dates; ensuring all boxes have destruction dates as per the Record Retention Policy during archiving; and retrieving documents as and when necessary.

Service Quality

Provide prompt and high-quality service to clients.
Achieve set targets in terms of service standards for transactions.
Ensure branch premises are maintained to the specified standard and recommend workflow changes for greater efficiency.
Resolve investigations and inquiries initiated through customer inquiries to the specified standard.
Continue customer retention efforts through personal involvement in complaint resolution.
Log customer complaints to CEMS and track their resolutions.
Establish risk recognition and a compliance culture across the branch.
Own and drive Know Your Customer/CDD, Reputation Risk, and Money Laundering initiatives.
Report suspicious activities/transactions as necessary.
Ensure the control environment is robust enough to receive satisfactory audit ratings.
Ensure general housekeeping standards of the branch.
Follow up on customer queries and solve problems.
Enhance the Bank’s image through community activities.

Financial/Sales

Generate new business through in-branch contacts and cross-selling based on observation of customer transactions.
Build new relationships and strengthen existing relationships.
Achieve set targets in terms of potential customers and follow up through phone calls.
Refer prospective business to other Standard Chartered functional units.

Operational Risk/Administration

Assist the Branch Manager with branch security management and coordinate with Administration as and when required.
Assist the Branch Manager in ensuring that branches maintain all records that are auditable for a good audit rating.
Participate in carrying out the Business Continuity Plan within the department.

People

Maintain open channels of communication and high levels of motivation.
Help create an environment where branch employees can operate as a team while demonstrating the Values of the Bank.

Key Stakeholders

CPBB Operation
Client Relationship
Branch Operation Team
Business Risk Management Team
Regulatory & Business Conduct

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance, in letter and spirit, with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.