Manager, AML, Payment Systems & Application Maintenance

About BRAC Bank PLC

BRAC Bank PLC is building the future of banking in Bangladesh through trust, innovation and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding high standards of compliance, governance and transparency.

The bank offers professionals a platform where performance, integrity and innovation thrive together.

Job Overview

The Manager will lead and oversee application management functions, ensuring uninterrupted service delivery, optimized system performance and adherence to organizational standards. The role requires strong technical expertise, vendor coordination and operational leadership, along with the ability to drive continuous improvement across critical applications.

The incumbent will act as a technical and functional SPOC for assigned systems and support enterprise-wide business operations.

Software Lifecycle & Support

• Oversee software management activities, including defect analysis, patch/fix deployment and implementation support.
• Provide timely and effective support for live systems and ongoing projects.

R&D and Problem Prevention

• Conduct root-cause analysis, research and investigative activities to identify recurring issues.
• Implement preventive measures and continuous improvement strategies to reduce user complaints and application-related problems.

Product Management Responsibilities

• Take end-to-end ownership of assigned products.
• Serve as the Level 2 technical and functional resource for the products.
• Conduct routine system health assessments and performance monitoring.
• Ensure that all support and service activities meet established SLAs.

Vendor Deliverables Management

• Manage day-to-day communication with vendors to ensure timely support, troubleshoot critical issues and drive effective problem resolution.
• Monitor, track and ensure all vendor deliverables meet agreed standards, timelines and service-level requirements.

Educational Requirements

• Graduation or post-graduation from any reputed university in Computer Science, Information Systems, IT Engineering or a related field.

Experience Requirements

• 7–10 years of experience in a reputed bank or financial institute.
• 3–4 years of relevant experience.

Technical Skills & Knowledge

• Strong proficiency in SQL and complex query writing in Oracle, MySQL or SQL Server.
• Clear understanding of application architecture, integration and system workflows.
• Experience in incident management, problem management and change management.
• Knowledge of Software Development Lifecycle (SDLC) and ITIL best practices.
• Ability to perform system health checks and performance diagnostics.
• Customer-centric, self-motivated and capable of meeting deadlines.

Equal Opportunity & Safeguarding

BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community it works in, from harassment, abuse, neglect, exploitation and discrimination.

As an equal opportunity enabler, BRAC Bank encourages applications from gender-diverse individuals and persons living with a disability. Personal persuasion is considered a disqualification of candidature.

Application Information

Only shortlisted candidates will be communicated with for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

Important: BRAC Bank does not charge any fee at any stage of the recruitment process.