Head of IT Infrastructure

MetLife Bangladesh • Dhaka, Bangladesh

Full-time On-site Technology & IT 10+ Years Leadership Experience Deadline: September 10, 2025

Job Scope

The Head of Infrastructure, Cloud & Intelligent Operations will lead MetLife Bangladesh's technology infrastructure strategy, operations, and transformation agenda. The role is accountable for building a high-performing engineering culture while modernizing infrastructure through cloud adoption, automation, AI-driven operations, and platform engineering practices.

The incumbent will be responsible for infrastructure reliability, cyber resilience, technology modernization, budget governance, FinOps optimization, vendor management, and talent development. The role will partner with business and technology leaders to deliver secure, scalable, and cost-effective infrastructure services that accelerate business growth and innovation.

Key Responsibilities

Leadership, Culture & Team Transformation

Build, lead, and inspire a high-performing infrastructure organization focused on accountability, collaboration, innovation, and continuous improvement.
Drive workforce transformation through the adoption of cloud, automation, AI, DevOps, SRE, and modern engineering practices.
Develop talent through coaching, mentoring, succession planning, and technical capability building.
Foster a culture of operational excellence, customer focus, ownership, learning, and inclusion.
Lead organizational change initiatives that improve team effectiveness, engagement, and productivity.

Infrastructure Strategy & Modernization

Define and execute the infrastructure, cloud, automation, and AI strategy aligned with business objectives.
Lead modernization of data center, network, platform, and workplace technologies to improve agility, resilience, and scalability.
Drive adoption of Infrastructure-as-Code, intelligent automation, observability, and AI-enabled operations.
Champion innovation and continuous service improvement across all infrastructure services.

Operations, Resilience & Governance

Ensure high availability, performance, security, and resilience of enterprise infrastructure platforms.
Lead major incident management, disaster recovery, business continuity, and cyber resilience capabilities.
Establish governance frameworks, operational metrics, and service reliability objectives.
Ensure compliance with regulatory, audit, security, and enterprise technology standards.

Financial Management & FinOps

Own the infrastructure and cloud budget, including strategic planning, forecasting, and investment prioritization.
Drive FinOps practices to optimize cloud consumption, vendor spend, technology assets, and operational costs.
Develop business cases that balance innovation, risk reduction, operational efficiency, and financial value.
Manage strategic vendor relationships and ensure delivery against service, cost, and transformation objectives.

Stakeholder Management

Partner with the CIO, business leaders, and global technology teams to deliver strategic outcomes.
Influence technology decisions through strong leadership, communication, and executive engagement.
Serve as a trusted advisor on infrastructure strategy, modernization, risk, and operational performance.

Job Information

Company: MetLife Bangladesh

Location: Dhaka, Bangladesh

Workplace: On-site

Employment Type: Full-time

Application Deadline: September 10, 2025

Academic Qualification

BSc / MSc in Computer Science or Information Technology from a well-reputed university.
Relevant industry certifications are an added advantage.

Relevant Experience

10+ years of leadership experience in enterprise infrastructure, cloud, network, and technology operations.
Proven track record delivering infrastructure modernization, cloud transformation, automation, and AI-driven operational initiatives.
Strong experience managing data center, cloud, network, workplace, storage, backup, and disaster recovery services.
Familiarity with virtualization technologies, modern networking solutions, ITSM, observability, and platform engineering practices.
Experience leading high-performing teams, driving culture transformation, talent development, and organizational change.
Demonstrated success in managing technology budgets, vendor contracts, investment planning, and FinOps optimization.
Experience engaging with regulators, auditors, risk, and compliance stakeholders in highly regulated environments.
Proven ability to lead major incident management, business continuity, and cyber resilience programs.
Strong stakeholder management skills, with experience partnering with executive leadership, business leaders, and global technology teams.
Experience operating within a matrix organization and managing regional, offshore, or outsourced technology service providers.

Functional Competencies

Enterprise Infrastructure & Cloud Strategy
Team Leadership & Organizational Transformation
Engineering Culture & Talent Development
Automation, AIOps & Platform Engineering
Financial Management, FinOps & Cost Optimization
Infrastructure Modernization & Technology Lifecycle Management
Cyber Resilience, Risk & Compliance
Executive Stakeholder & Vendor Management
Service Reliability & Operational Excellence
Change Leadership & Continuous Improvement

Leadership Competencies

Thinks Strategically: Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

Creates Partnerships: Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.

Seizes Opportunity: Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

Models Our Values: Creates a culture that promotes the company’s values and standards through role modeling, accountability, and ownership of decisions.

Drives Results: Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.